Wildix Introduces Wilma AI, the Embedded Agentic AI Teammate Behind Smarter Business Communication

By News Desk On Jul 4, 2025

Wildix, a global leader in Unified Communications as a Service (UCaaS), introduced Wilma AI, the embedded communication specialist powered by the company’s proprietary agentic AI framework. Now live across all Wildix platforms, Wilma transforms everyday communication into intelligent, real‑time execution.

This announcement follows the company’s formal launch of agentic AI capabilities last month, which marked a shift toward more autonomous, context-aware support across the workplace. With Wilma, Wildix puts a face to that capability, clarifying her purpose, expanding her reach and making her value tangible for partners and their customers.

Integrated across the entire Wildix solution suite, Wilma AI is designed to support human teams by making everyday communication more seamless. She listens, understands context and lends a hand where it’s needed, whether it’s summarizing a call, updating a system, routing a request or surfacing helpful information. With Wilma working quietly in the background, teams can stay focused, connected and one step ahead.

Also Read: Ultatel Unveils Intelligent Voice AI Agent to Automate Business Tasks Across Departments

A Teammate, Not a Tool

Wilma is powered by Wildix’s agentic AI framework, built to understand context, make decisions, and act independently, while staying aligned with each company’s tools, tone and workflows.

Deployed in minutes via a no‑code studio or scaled through open APIs, Wilma fits seamlessly into any environment. From capturing call notes and updating CRM records to flagging urgent requests or sharing key info mid‑conversation, she takes care of the follow-through so people can stay focused on what moves the business forward.

Fluent in over 15 languages, Wilma adapts to the way global teams work, speaking French at the register, Spanish on WhatsApp or German in a customer chat, always with the precision and privacy today’s standards demand. Fully GDPR‑compliant and seamlessly integrated across voice, chat, SMS, WhatsApp and web, she transforms everyday communication into coordinated action.

SOURCE: Wildix