Gainsight Introduces Atlas: The Next Generation of AI Agents for Scalable Customer Success
Gainsight has unveiled Atlas, a suite of AI agents designed to enhance customer retention and growth by automating critical aspects of the post-sale journey. Integrated within the Gainsight CustomerOS platform, Atlas aims to streamline workflows, enabling customer success teams to focus on high-impact relationships. The initial component, the Staircase AI Agent, analyzes various customer touchpoints—including emails, meetings, Slack conversations, product usage, and support tickets—to detect sentiment and potential risks, thereby facilitating proactive engagement.
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Additionally, Gainsight introduced the world’s first Renewal AI Agent, which delivers personalized interactions at scale, particularly beneficial for managing long-tail customer segments. Other forthcoming agents include the Adoption AI Agent, which identifies drop-off points and implements recovery strategies, and the Moderation AI Agent, aimed at maintaining community standards. These advancements underscore Gainsight’s commitment to leveraging AI to optimize customer success operations and drive sustainable business growth.
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