TransPerfect Expands Global Contact Center and BPO Services with Acquisition of H2A

TransPerfect, the world’s leading provider of language services and AI-driven solutions, has announced its acquisition of H2A, a prominent French company specializing in contact center customer experience and business process outsourcing (BPO).

H2A offers comprehensive services, including inbound and outbound customer support, telemarketing, order processing, and technical assistance. The company serves a wide range of industries such as telecommunications, retail, finance, and public services. H2A’s dedication to operational efficiency and customer satisfaction has helped it consistently enhance client engagement and optimize business operations.

By acquiring H2A, TransPerfect aims to strengthen its global business offerings and expand its ability to support clients with multilingual requirements. H2A will continue to operate under its current leadership, with General Manager Marilynn Genieyz and Operations Director Anne-Sophie Samet joining TransPerfect’s senior management team.

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“This acquisition marks an exciting new chapter for H2A,” said Marilynn Genieyz, General Manager of H2A. “Joining TransPerfect allows us to broaden our horizons while remaining committed to delivering exceptional service to our clients. We are excited about the opportunities this partnership will bring to our team and our customers.”

Anne-Sophie Samet, Operations Director at H2A, shared, “With TransPerfect’s extensive resources and global reach, we will be even better positioned to meet the evolving needs of our clients. Our shared values and vision make this acquisition a seamless fit, and we are eager to see what the future holds.”

Phil Shawe, President and Co-CEO of TransPerfect, added, “We are thrilled to welcome H2A to the TransPerfect family. Their deep expertise in the contact center and BPO space is a perfect complement to our mission of helping clients succeed on a global scale.”