Alorica Unveils CX2GO®- A Secure, Scalable CX Solution Tailored for Fast-Growing Brands

Alorica Inc., a global leader in digitally-enabled customer experience (CX) solutions, has officially launched CX2GO®, a turnkey, fully managed contact center offering built to meet the demands of fast-growing startups, SMBs, and lean digital-first brands. Purposefully designed for emerging B2C companies in industries such as fintech, health tech, consumer packaged goods (CPG), retail, and the new economy, CX2GO empowers businesses to deliver exceptional customer service with minimal complexity and maximum speed.

With CX2GO, companies can rapidly deploy customer support across voice, chat, email, social media, and back-office channels—without the need for traditional outsourcing overhead. The solution offers flexible staffing models, including 8×5 to 24/7 support, predictable pricing, and a modular service design that scales with business needs. Each deployment includes up to 50 dedicated agents, expert team leaders, training and QA specialists, and a dedicated account manager to ensure operational success from the outset.

To simplify technology integration, CX2GO can be hosted on the secure Genesys Cloud® platform or integrated into a client’s existing systems. Built-in features include predictive routing, advanced analytics, and real-time performance dashboards, offering brands full visibility and control over their CX operations.

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“We’re excited to extend Alorica’s deep expertise to a new customer base. What started as a successful pilot program quickly became the impetus for officially launching CX2GO,” explained Alorica’s Co-CEO Max Schwendner. “Whether you’re a growth-stage company, a rapidly scaling tech brand, or a digital-first business navigating increased demand, CX2GO is built specifically to meet you and your customers where you are. Our flexible and reliable model frees up our fastest-growing clients so they can focus on future innovation while we manage and protect their customer interactions.”

The launch comes at a time when entrepreneurship is on the rise. According to the Commerce Institute, new business applications have surged by 56.7% since 2019, underscoring the growing need for scalable and reliable CX infrastructure. Early adopters of CX2GO have already achieved measurable success:

• A major sports streaming platform reduced training time from 40 to 12 hours, while increasing Net Promoter Score by 15%
• A global consumer electronics company shortened average handle time by 39 seconds and boosted call resolution by 33%
• An online education provider surpassed CSAT and quality benchmarks, while maintaining agent attrition below 5%

“It’s because of Alorica’s entrepreneurial spirit and keen ability to pivot our strategic approach on behalf of our clients—big, small and everything in between—that we’re able to package and deliver this tailor-made solution,” shared Mike Clifton, Alorica’s Co-CEO. “During a time of heightened risk, this gives companies control where it matters most: their customer experience. For those that are scaling quickly or facing economic headwinds, CX2GO brings consistent, high-quality support that protects revenue, reduces risk and keeps business moving forward.”

CX2GO is powered by Alorica’s extensive global delivery network, offering scalable deployment from locations across the Philippines, India, and Latin America:

• In the Philippines, Alorica operates 15 sites staffed by a tech-savvy, highly educated workforce known for excellence in voice-based support.
• In India, CX2GO taps into deep digital expertise and benefits from proximity to Alorica IQ, the company’s innovation and transformation hub.
• In Latin America, Alorica delivers bilingual English and Spanish support across nine countries, offering cultural alignment with U.S. brands and superior digital CX capabilities.

Whether businesses require onsite, hybrid, or fully remote support, CX2GO ensures consistent, brand-aligned experiences at every stage of the customer journey.