IntelePeer has launched its next-generation agentic AI within the IntelePeer AI Hub, aiming to transform enterprise customer interactions by enabling AI agents to autonomously handle complex tasks and achieve self-service rates exceeding 90% with minimal human intervention. This advancement integrates seamlessly with IntelePeer’s proprietary voice network and SmartAnalytics, providing businesses with comprehensive insights to optimize customer engagements.
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CEO Frank Fawzi emphasized the holistic approach taken to differentiate their solution: “The incorporation of next generation agentic AI into our AI Hub marks a major step forward for how IntelePeer delivers engaging and life-like conversational AI agents to our customers.” Key enhancements include faster deployment of AI agents, improved accuracy in handling interactions, and dynamic adaptation to user behavior, all designed to reduce operational costs and enhance customer satisfaction.